ANA DE LA FUENTE

Pastry Chef – Culinary Workshops & Team-building

Haute-Savoie & Geneva  |  www.ana-delafuente.com

 

GENERAL TERMS AND CONDITIONS OF SALE

Effective as of January 1, 2026

 

Article 1 – Purpose and Scope

These General Terms and Conditions of Sale ("Terms") govern all services offered by Ana De la Fuente, sole trader, hereinafter referred to as "the Service Provider", to individual and corporate clients, hereinafter referred to as "the Client".

 

The services covered include:

• Culinary workshops and pastry classes for individuals

• Team-building workshops and all-inclusive day packages for businesses

• Sale of gift vouchers

• Sale of pastries and cookies

• Bespoke event services

 

Any booking implies full and unconditional acceptance of these Terms.

 

Article 2 – Booking and Confirmation

2.1 Individual workshops

A booking is confirmed upon receipt of a 30% deposit of the total amount, or full payment depending on the chosen method. No place is guaranteed without payment confirmation.

 

2.2 Corporate workshops & all-inclusive day packages

A personalised quote is prepared following an initial discussion with the Client. The booking is confirmed upon receipt of:

• The signed quote (purchase order)

• A 50% deposit of the total amount excluding VAT

 

The balance is due no later than 7 days before the date of the service.

 

Article 3 – Pricing

Prices are quoted in euros, excluding VAT (HT) for businesses and inclusive of all taxes (TTC) for individuals. The Service Provider reserves the right to modify prices at any time. The prices applied are those in effect at the time of booking confirmation.

 

• Individual workshops: prices listed on www.ana-delafuente.com

• Corporate workshops: from €1,000 excl. VAT, subject to personalised quote

• Gift vouchers: €50 (Discovery Voucher) – €200 (Privilege Voucher) + €50 per additional participant beyond 4 people

 

Article 4 – Cancellation and Rescheduling

4.1 Cancellation by the Client – Individuals

Any cancellation must be communicated by email to ana.maria.delafuente.amarante@gmail.com. The following conditions apply:

• Cancellation more than 5 days in advance: full refund or free rescheduling

• Cancellation between 3 and 4 days in advance: deposit retained, rescheduling possible within 3 months

• Cancellation less than 2 days in advance: no refund, no rescheduling

 

4.2 Cancellation by the Client – Businesses

• Cancellation more than 15 days in advance: 50% of the deposit refunded

• Cancellation between 8 and 14 days in advance: deposit retained in full

• Cancellation less than 7 days in advance: 80% of the total amount invoiced

 

4.3 Cancellation by the Service Provider

In the event of cancellation by the Service Provider (force majeure, illness, unforeseeable circumstances), the Client will be informed as soon as possible. A rescheduled date will be offered as a priority. If rescheduling is not possible, a full refund will be issued. The Service Provider shall not be held liable beyond the reimbursement of amounts received.

 

Article 5 – Payment Methods

The following payment methods are accepted:

• Bank transfer (details provided on the quote)

• PayPal or online payment (link available on request)

• Cash (for in-person individual workshops only)

 

Any late payment may result in the cancellation of the booking and the application of late payment penalties at the applicable legal rate.

 

Article 6 – Workshop Organisation

The Client agrees to arrive at the indicated time. Any delay of more than 15 minutes will not entitle the Client to an extension or refund. Workshops are led by Ana De la Fuente, professional pastry chef.

 

For all-inclusive corporate days, the Service Provider manages full coordination: equipped meeting room, culinary workshop facilitation, and meal or tasting organisation. Any programme changes requested by the Client less than 7 days before the service will be subject to a pricing amendment.

 

Article 7 – Liability and Food Safety

The Service Provider ensures compliance with hygiene and food safety standards during every workshop. It is the Client's responsibility to notify the Service Provider of any food allergies, intolerances, or dietary requirements of participants prior to booking.

 

The Service Provider accepts no liability for accidents resulting from failure to follow safety instructions given during the workshop, or from undisclosed allergies.

 

Article 8 – Intellectual Property

Recipes, teaching materials, visuals, and content shared during workshops are the exclusive property of Ana De la Fuente. Any reproduction, distribution, or commercial use without prior written authorisation is strictly prohibited.

 

Article 9 – Image Rights

The Service Provider may photograph or film workshops for communication purposes (social media, website). The Client will be informed in advance and may object without providing justification. For minors, written consent from the legal guardian is required.

 

Article 10 – Gift Vouchers

Gift vouchers are non-transferable, non-refundable, and valid for 12 months from the date of purchase. They may only be used for services offered by Ana De la Fuente and cannot be exchanged for cash.

 

Article 11 – Personal Data Protection

Personal data collected (name, surname, email, phone number) is used solely within the scope of the business relationship and is never shared with third parties. In accordance with the GDPR, the Client has the right to access, rectify, and delete their data by sending a request to: ana.maria.delafuente.amarante@gmail.com.

 

Article 12 – Disputes and Applicable Law

These Terms are governed by French law. In the event of a dispute, an amicable resolution will be sought as a priority. Failing agreement, the dispute will be brought before the competent courts in the jurisdiction of the Service Provider's place of business.

 

 

Service Provider Contact Details

Ana De la Fuente

Samoens, Haute-Savoie, France

Email: ana.maria.delafuente.amarante@gmail.com

Website: www.ana-delafuente.com

 

Last updated January 2026 – Ana De la Fuente